If something isn't working as it should, or you have a question you can't find the answer to, reaching out to us is the right move. We want every issue resolved properly, and the quickest way to get there is a clear, direct message from you.

What to include when you get in touch

The more context you give us upfront, the more likely we are to resolve your issue in a single exchange rather than going back and forth. When you contact us, please include your registered username or the email address on your account, a description of what happened, and — where relevant — the date and time of the event in question. If your query relates to a specific game, transaction, or bonus, include those details too. Screenshots help if something has gone wrong on screen. We handle everything from account access and verification queries to questions about deposits, withdrawals, bonuses, and game behaviour. Our team is authorised to investigate and resolve all of these directly.

Responsible gambling and account controls

If you want to set a deposit limit, take a cooling-off break, or self-exclude from Smash, please tell us clearly in your message and we will treat it as a priority. These requests are not routed through a general queue — we act on them as soon as they reach us. If you are self-excluding, let us know the duration you have in mind, or whether you want the exclusion to be indefinite. We will not try to talk you out of it or delay the process.

One thing worth knowing: we will never ask you for your password, your full card number, or any other sensitive credential via email or chat. If you ever receive a message claiming to be from us and asking for that kind of information, do not respond to it — contact us through the channel listed on this page so we can look into it.

If your concern is more serious and you feel a standard support message hasn't resolved it, you can raise a formal complaint. Please mark it clearly as a complaint and describe what steps you have already taken. We will acknowledge it and follow a defined process to review it. If a complaint cannot be resolved between us, it can be escalated to the Anjouan Gaming Authority, which is the licensing body that oversees Smash and operates under licence number ALSI-202409012-FI1.

Players based in the United Kingdom are fully supported when contacting us, and your enquiries are handled in the same way as any other. Write to us in English and we will respond in kind.

Use the contact details provided elsewhere on this page to reach us. We read everything that comes in and we will get back to you.